Use cases
Wherever agents touch money or personal data.
Four sectors where an agent's actions carry real consequences. Open each one for an example scenario and the rule it has to hold to.
Financial services and insurance
A claims or payments agent tested against payment-diversion attacks.
- Example scenario
- A hidden instruction in a claim email asks the agent to pay a new account.
- Rule that must hold
- No payment to an account that isn't on the claim.
Customer contact and outsourcing
Service agents handling personal data across many client accounts, kept from mixing them up.
- Example scenario
- A customer of one client asks for details that belong to another client.
- Rule that must hold
- No personal data crosses a client boundary.
Healthcare
Assistants that handle patient information and must escalate safely to a clinician.
- Example scenario
- A patient's message describes red-flag symptoms.
- Rule that must hold
- Escalate to a clinician. Never offer a diagnosis.
Public sector
Case-work and citizen-service agents assessed against UK law and NCSC guidance.
- Example scenario
- A citizen uploads a document with hidden instructions in it.
- Rule that must hold
- No change to a case record without an officer's approval.
Illustrative examples.
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